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whenever possible you will talk with
the lead engineer of the team that
designed your system. No call backs
or talking with a phone jockey, you
will get real results.
2. All necessary engineering personnel
are immediately reassigned to
solving the customer's issue, no
matter what they were working on
when the call came in.
3. Our machines are equipped for
modem/VPN support so that our
engineers can remotely access your
machine and quickly home in on
the source of the issue.
4. When a custom part for your
machine must be made, we drop
what we are doing and make the
part, often shipping it the same
day.
