Need Tech Support? Talk Directly to the Engineers who Designed Your Machine

Downtime is a pressure cooker. Not the time to weave your way through a phone system to find someone who knows your machine, only to learn that nobody really knows your machine. Sound familiar? This is one of the complaints we hear from customers who have tried other automated equipment manufacturers before coming to Creative Automation.

The Most Highly Trained Phone Support in the World?
We believe so! At Creative Automation, we have always treated a customer experiencing downtime as our number one priority.  When you require technical support or suffer a production interruption, you are most likely to talk with the engineer who designed your machine—not a sales rep or customer service rep with only a superficial understanding of your process environment or your installation.

Dedicating our engineering staff to customer support in addition to their regular duties enables more real-world knowledge to be integrated into future designs and also helps our engineering teams to keep their finger on the pulse of your production workflow.  We believe that the better our teams know and understand your workflow, the more effectively we can provide future production improvements and expansions for your plant.

At the Front Lines of Tech Support Innovation
Creative Automation was one of the first manufacturers in woodworking to integrate modems into equipment for remote diagnostics and support. A revolutionary concept at the time, Creative Automation was able to speed through diagnostics and provide real-time support that resulted in considerably reduced downtime. Today, we connect to machines over the internet, resulting in a more reliable connection and faster service. This enables our engineers to step beyond troubleshooting into program changes and upgrades as the customer’s processing needs change.

Engineers as Customer Service Reps: How Do They Have Time for Engineering New Equipment?
That question is the very heart and soul of why we believe Creative Automation builds the finest automated material handling and processing equipment in the world.  The answer is, our engineers have all the time they need because our previously installed equipment is engineered so well it rarely fails. Honest. Our equipment rarely performs below expectations. And this is one of the biggest reasons our customers continue to partner with Creative Automation for their production machinery needs.

Why “Engineers as Tech Support” is Such a Great Idea
We are so completely committed to partnering with our customers, that we take a vested interest in their production success—and that includes the ongoing function of their automated production.  We have seen over and over since our founding in 1971, that excellence begets excellence. We strive for perfection for our customers, knowing that customers continually return to the place where they get the best product and the best service. No place is that more evident than in how a company provides their tech support.

Because automated production can be highly technical, we believe the fastest way to bring a customer’s production line back up is to put our best people “on the case”. This has been our policy since the beginning, and it is one of our customers’ favorite features of Creative Automation.

Before Signing Your Next PO, Consider the Big Picture
If you are considering a production expansion or automation upgrade, before you award the job, may we suggest you consider not only the price and product, but consider how the machinery suppliers approach tech support.  Ask colleagues about their experience with those vying for your business.  We believe the name, Creative Automation will be at the top of the list for engineering excellence, equipment durability and top-notch technical support.

Call Creative Automation today at 715-223-6321 to begin discussions on how we can partner together to provide your plants with best-in-class automated production equipment, and world-class technical support excellence.